Stock permitting, all orders are usually despatched within 48 hours of being accepted, to arrive with UK customers within five working days. However, during busy periods delivery may take up to seven working days. In the event that an item is temporarily out of stock, we will contact you to notify you of the delay and despatch it as soon as we can.
The delivery period stated within which you will receive your order is an approximate. Goods will be sent to the address given by you in your order. If you are ordering more than one item, your goods may be sent to you in instalments if certain items are out of stock. In this case, you will only pay a single delivery charge.
Delivery within the UK depends on weight, and is free for weights up to 80g (which includes swatches and light items) and then varies according to weight. Orders should ordinarily arrive within 2-3 working days from despatch. However, during busy periods deliveries may take up to 7 working days. Parcels are shipped by Royal Mail post or courier depending on weight and value. If no one will be at the specified delivery address when the courier attempts delivery, we recommend that when placing your order you ask for the package to be left in a specified 'safe place'. Simply enter your designated place under delivery instructions as part of your order.
We offer delivery to anywhere in the world. If you require specific arrangements or have questions then please contact us directly using firstname.lastname@example.org or telephone 01258 817466.
All valuable shipments to USA will be sent using Fedex.
Our Overseas Delivery charges are based upon the weight of the parcel and are automatically calculated upon placement of an order. These charges are available on request should you wish.
For delivery to countries which are members of the EU, import duties and taxes are not applied. For all other countries, VAT is automatically deducted from the order but the delivery charge does not include any import duties or local taxes, for which the recipient is responsible, we recommend that you contact your local customs office for further information. Please note international shipments may be subject to cross-border inspections by customs authorities.
We reserve the right to change postage rates in the case of unusually heavy orders which may significantly exceed the quoted charge.